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Policy for Candidates Requiring Reasonable Adjustments

A reasonable adjustment is any action that helps to reduce the effect of a disability or
difficulty that places the candidate at a substantial disadvantage in the assessment

Enoteca by Madhuloka seeks to conduct the assessment of all candidates in a way that puts them at no disadvantage, or advantage, over other candidates. 

However, whilst Reasonable adjustments must not affect the integrity of what needs to be assessed, but may involve

  1. Changing standard assessment arrangements, for example allowing candidates extra time to complete the assessment activity
  2. Adapting assessment materials, such as providing materials in large text format
  3. Re-organising the assessment room, such as removal of visual stimuli for an autistic candidate


This Policy applies to students who identify as having a disability and who provide Enoteca by Madhuloka with a verification statement from a health professional, and to teaching staff who deal with students with disabilities over teaching and assessment.

An adjustment is reasonable if it achieves this purpose while taking into account factors such as the nature of the student's disability, the views of the student, the potential effect of the adjustment on the student and others who might be affected, and the costs and benefits of making the adjustment.

Reasonable adjustments are approved or set in place before the assessment activity takes place; they constitute an arrangement to give the candidate access to the qualification. The use of reasonable adjustment will not be taken into consideration during the assessment of a candidate’s work. Out of fairness to all candidates, evidence of the individual circumstances giving rise to the request must be produced.

Enoteca by Madhuloka will

- identify any special assessment needs at the time of candidate registration.

- inform WSET Awards at the earliest opportunity so that appropriate arrangements can be

- agree the specific arrangements for the examination, or for marking with WSET Awards,
which will vary according to individual circumstances.

Please submit any Requests for Reasonable Adjustments at least 5 weeks before the date of the examination. Enoteca by Madhuloka will forward any Requests for Reasonable Adjustments to WSET Awards within 5 working days of receipt and WSET® Awards will respond after 4 working weeks after giving the request due consideration.

Candidates and their advisors should also be aware

Policy for Candidates Requiring Special Consideration

Special consideration is an action taken after an assessment to allow candidates who have been disadvantaged by temporary illness, injury, indisposition or adverse circumstances at the time of the assessment to demonstrate attainment.

A candidate may be eligible for special considerations if:

Enoteca by Madhuloka must be notified in writing while booking the qualification or within seven days of the examination date where special consideration is being requested using the Request for Special Consideration application.

Eligibility will only be considered if accompanied by supporting independent documentation, and
please allow extra time for Enoteca to pass your request to WSET Awards.

Where a candidate is unable to attend an examination due to recent personal illness, accident or bereavement, Enoteca by Madhuloka will endeavour to transfer the candidate to an alternative examination date at minimum cost possible.

In cases of serious disruption during the examination, the Examinations officer of Enoteca by Madhuloka must submit a detailed report of the circumstances and candidates affected to the management of Enoteca by Madhuloka. This must be returned with the completed examination papers. Management of Enoteca must inform WSET® Awards within the required time frame about any serious disruption during examination.

If a candidate is unable to attend an examination for which they have been registered due to circumstances outside their direct control, they should notify Enoteca as soon as possible, and complete the “Request for deferral” form submitting written 3rd party evidence to support their application. Failure to attend due to work commitments does not qualify under our “extenuating circumstances”.

Enoteca will not charge an unused paper fee for applications where approval from WSET® Awards is granted.

Malpractice, Maladministration and Sanctions Policy

Enoteca by Madhuloka will ensure that their programme for the delivery and administration of any WSET qualification or any other wine qualification complies in all respects to the rules, regulations and procedures set out by the WSET. Malpractice and Maladministration could be related but not limited to delivery, assessment and examination of qualifications. Malpractice can arise from any act, omission, event, incident or circumstance that prejudices learners, affects public confidence in qualifications, affects the standards of qualifications which the awarding body makes available or affects the ability of the awarding body to undertake the development, delivery or award of qualifications.
The headings below list categories of maladministration by the staff of Enoteca by Madhuloka and malpractice by Enoteca staff and / or candidates which may adversely affect the integrity of WSET qualifications and certification.
Malpractice will include, but is not limited to:

  1. Actual or attempted Plagiarism, or cheating, of any nature by candidates;
  2. Use or attempted use of any reference material or electronic devise during a closed book examination
  3. Disruptive behaviour by candidates in the examination;
  4. Candidates in breach of published Examination Regulations and Enoteca in breach of invigilation rules or the Code of Conduct;
  5. Fraudulent use of WSET certificates;
  6. A deliberate attempt to discredit the WSET, or to bring the WSET into disrepute in any way;
  7. Issue of bogus examination results;
  8. Insecure storage of examination papers;
  9. Unauthorised amendment, copying or distribution of examination papers;
  10. Use of unapproved or ineligible educators to deliver a qualification course, or use of un- authorised internal assessors
  11. Failure to administer examination in line with the assessment requirements;

Maladministration will include, but is not limited to:

  1.  Failure to return examination papers within the required timeframe or
  2.  Failure to issue or inform results to candidates in a timely manner
  3. Failure to provide study material of qualifications within the required framework of time
  4. Failure to issue or courier certificates to the eligible candidates
  5. Breach of the Conflicts of Interest Policy

Reporting Malpractice

Enoteca by Madhuloka will report any potential case of malpractice by candidates, educators, invigilators or centre staff to the Centres Co-ordinator and Quality Assurance Manager at WSET Awards immediately using the Notification of Potential Malpractice Form.
Where Enoteca personnel are involved, Enoteca will follow its own procedures and keep WSET Awards informed of the steps taken to resolve the situation.

Conflicts of Interest Policy

The purpose of this policy is to ensure fairness in Enoteca by Madhuloka’s decision-making and to protect the reputation and integrity of Enoteca by Madhuloka and its interests.

Scope of this policy
This policy is applicable to all members of staff employed by the Enoteca by Madhuloka and to any individual acting on behalf of Enoteca by Madhuloka. This includes those involved in the examination invigilators and officer, delivery of any wine qualifications including WSET, production of study materials, handling of examination papers, qualification certificates and all other associated resources and services.

Conflict of interest: Definition
A “conflict of interest” arises when any Enoteca by Madhuloka staff or employee or any authorised person acting on behalf of Enoteca by Madhuloka participates personally and substantially in an official capacity in conducting any qualification including WSET offered by Enoteca in which, to his/her knowledge, he or she or an associated person or an associated institution has a financial or personal interest, if the particular qualification will have a direct and predictable effect on that interest.

Staff members and other persons acting on behalf of Enoteca by Madhuloka should not generally participate in any decision involving a conducting of qualification in which they may have a conflict of interest.

Specific examples of conflicts of interest include the following:

  1. The undertaking of any assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned.
  2. The undertaking of any moderation of assessment of candidates by an individual who has a personal interest in the result of the assessment for any or all individuals concerned.
  3. The tutoring of candidates by any individual involved in the assessment process.
  4. The invigilation of a WSET-regulated qualification by any individual involved in the
    delivery of training leading to the assessment.
  5. The delivery of “coaching sessions” to examination candidates by any individual
    involved in the assessment of candidate scripts or the authoring of examination

Nepotism and favouritism:
Staff members and other persons acting on behalf of Enoteca by Madhuloka should not favour friends, family or other personal relations in delivery and assessment of any qualifications conducted by Enoteca by Madhuloka.
To avoid favouritism and nepotism in procurement we follow Enoteca’s “Standard Operating Procedure (SOP) about qualifications.”

Duty to disclose:
All Enoteca staff members have a duty to disclose:
the existence of any conflict of interest (actual or potential); and
the nature of that conflict of interest,
Whenever he or she becomes aware that a conflict actually exists or that it is reasonably likely to occur.

Who to tell about a conflict of Interest:
Disclosures of conflict of interest should be made to the Designated Person at Enoteca. If the Designated Person may him/herself be subject to a conflict of interest, the matter shall be dealt with by the Designated Alternate; at Enoteca, that is the Director.

Dealing with a conflict:
The Designated Person or Alternate will decide how to deal with the conflict of interest in that particular circumstances of the conflict, and will direct the affected person regarding his or her future duties and involvement in Enoteca’s work so that they are not prejudiced by the conflict. However, where a conflict of interest exists, the Enoteca staff member will not participate in the matter that has given rise to the conflict.

Disciplinary action for non-disclosure:
Where Enoteca staff member is believed to have a conflict of interest that has not been disclosed to the Designated Person or Alternate as required by this policy, the staff person will be told why it is believed a conflict exists and be given the opportunity to explain his/her non-disclosure. If, after hearing the response and making further investigations, the Designated Person or Alternate determines that the staff member has failed to disclose a conflict of interest, he/she may decide that disciplinary action should be taken by Enoteca in accordance with its grievance and disciplinary procedures. This will depend on the materiality of the conflict and the reasons for non-disclosure.

Equal Opportunities Policy


With ‘Respect for Diversity’ being one of our core values, Enoteca by Madhuloka has been committed to being an equal opportunity employer and service provider. The same is reinforced by our Corporate Business Principles and our Code of Business conduct.

Enoteca by Madhuloka embrace diversity and respect the personal dignity of our fellow employees. And all the candidates enrolling for the qualifications we offer. Enoteca respects the personal dignity, privacy and personal rights of every employee and candidate and is committed to maintaining a workplace free from discrimination and harassment. Therefore, employees/staff member or consultant must not discriminate on the basis of origin, nationality, religion, race, gender, age or sexual orientation, or engage in any kind of verbal or physical harassment based on any of the above or any other reason.

The Equal Opportunity Policy is applicable for all candidates or potential candidates as well as employees.

Equal Opportunities are assured by:

  1. ensuring that employment with Enoteca by Madhuloka will be based on merit and not on any irrelevant attributes or characteristics that an individual may possess
  2. ensuring that the format, content, delivery and assessment of any of our qualifications including WSET do not discriminate against any individual
  3. ensuring there are no barriers for enrolment in to qualifications offered by us, for disabled people, women or men, or people from different racial groups, other than those directly related to the integrity of the units or qualifications.
  4. comprehending this policy to all staff/employees or consultants directly responsible for delivering and conducting qualifications at Enoteca by Madhuloka
  5. anonymous assessment of examination candidates wherever possible;
  6. promoting practices and procedures that give equal opportunities to everyone;
  7. being required to have equal opportunity policies in place;
  8. the variation of any conventional rules and regulations for the conduct of examinations which might inhibit the performance of candidates with specific needs, provided that the standard, quality and integrity of the assessment is not compromised.
  9. working as appropriate with relevant organisations and agencies to develop measures to identify and prevent inequality of opportunity;
  10. making every effort to ensure that there is equality of opportunity in its assessment process, regardless of the candidate’s gender, age, racial origin, religious persuasion (prayer room available upon request), sexual orientation or disability;
  11. ensuring, to the best of our ability, that any documentation produced does not contain language or images which may be regarded as offensive or stereotypical, and that they reflect the diversity of contemporary society;

This policy is published on our website and will be provided to any student on demand

Candidates who believe they have been discriminated against should contact Enoteca by Madhuloka in the first instance for advice

Complaints Policy

Enoteca by Madhuloka is committed to provide fair and unbiased service to its students and every student has the right to complaint against any misconduct by Enoteca or any of its employee or staff.
The Enoteca by Madhuloka will do its best to resolve student complaints for the academic and non- academic issues in a timely manner with the aim of resolving and settling a formal complaint in 20 working days or less. On occasion, the process may take longer, especially if the complaint advances to senior members of the Academy. 
Records of student’s complaints will be retained for one year. No student will be criticised or retaliated against for using this procedure in a cooperative manner.

Complaints Procedure:

1. Student’s complaint should be submitted in writing by email to the info@enoteca-madhuloka.com or by post to Enoteca by Madhuloka, MGR Complex, Kaikondrahalli, Sarjapur Main Road, Bengaluru - 560035. We are committed to deal with your complaint without any discrimination or prejudice. Please note, your complaint will be confidential and if your complaint is on behalf of someone else, we have to know that you have their permission before we can proceed further.

2. Please provide us with complainant’s contact details (address, email address, telephone number), specific details of the complaint and any supporting evidence you may have or details of any previous attempts you have made to resolve your complaint.

3. Your complaint will be dealt with by the management of ‘Enoteca by Madhuloka’. We will acknowledge student’s complaint within 7 working days and endeavour to send a final response to you within 20 working days of the date you raised it with us. If we are unable to provide you with a final response within this time frame, we will send you an update explaining why and advice when you can expect a final response.

4. If more than 6 weeks from the date of your complaint has passed and you haven’t received a final response from us, or you are still dissatisfied with the response you have received (at any stage of the process), your complaint will be referred to the Board of Directors of Enoteca by Madhuloka. The Managing Director will review the complaint and may request further information as needed. You will receive a response within 3 working days.

5. If the response you receive is not satisfactory, you may file a complaint with the WSET Awards as the awarding organisation responsible for WSET qualifications. Please contact appadmin@wsetglobal.com.


Enoteca by Madhuloka is committed on maintaining the confidentiality of the personal information collected from candidates/students and undertakes not to reveal the information to any 3rd party without prior consent of the candidate/student.

Data Protection policy includes
Any personal information collected while registering the candidates for courses
Any personal information filled up by the candidate on booking form for course/qualification registration
Any personal details shared by the candidate for reasonable adjustment or special consideration
Any personal information provided by the candidates by digital forms or on Enoteca by Madhuloka website.